Refund and Guarantee Policy

1. The guarantee

Every paid purchase you make yourself on Unstoppable Academy carries a 14-day money-back guarantee. If you are not happy with it, you get the whole charge back. You do not have to give a reason, fill in a form, complete an exit survey, or talk anybody out of it.

This policy is part of the Terms of Service. Where the two say different things about refunds, this page controls.

2. What counts as a refund request

Either of these, and nothing more is needed from you.

• Press the refund button next to the purchase on your account page. That is the whole request. It refunds the charge through Stripe straight away, takes the access back, and emails you a confirmation.
• Email support@allianceoptimal.com from the address on your account, saying which purchase you want refunded. This is the route for anything the button cannot do, and for anything bought outside the normal checkout.

A request counts as made on the day you press the button or the day your email is sent, not the day we get round to it. If you email us on the last day of the window, you are inside the window.

The money goes back to the card or payment method you paid with. Stripe releases it immediately on our side; your bank usually shows it within 5 to 10 business days, which is their timing, not ours.

3. The window

The window is 14 days, counted from the moment the charge was made. Not from when you first signed in, not from when you watched something, not from the start of a month. Your account page shows the exact deadline next to each purchase.

Using the material does not void the guarantee. You can watch every session, download every template, and take the whole skills pack, and still ask for your money back inside the window. When the refund goes through, access to what you bought ends.

We will not argue about a refund inside the window. Outside it, the button is gone and we are not obliged to refund, but you can still write to us and we will look at it, particularly if something was broken, was billed twice, or was not what the page said it was.

4. What is covered

• All-Access, and any other self-serve tier bought at checkout.
• Team, including the seats bought with it.
• A single course bought on its own.
• Lifetime and founding purchases. These get the same window as everything else. Buying at a founding price, or buying something described as lifetime access, does not shorten the guarantee and does not extend it.
• The first charge on a New Courses Pass. See section 8 for how the Pass works after that.

If a purchase was made with a referral discount, the refund is of the amount you actually paid. A referral credit earned by the person who referred you is reversed when the purchase that earned it is refunded, and a credit already applied to a later purchase of theirs is not clawed back from them after the fact.

Free accounts and anything given away have nothing to refund.

5. Gifts

A gift is bought by one person and opened by another, so it is not a one-click refund. Email support@allianceoptimal.com inside the 14 days and we will handle it.

• If the gift code has not been opened yet, we refund the buyer in full and the code stops working.
• If the recipient has already opened it, the access is theirs. We will still refund the buyer inside the window, and doing so ends the access the code granted, so please talk to the person you gave it to first.
• The window runs from the date the buyer was charged, not from the delivery date you scheduled and not from the date it was opened. A gift scheduled to arrive months later is worth checking on before the buyer’s window closes.
• The recipient did not pay anything, so the recipient has nothing to be refunded. Only the buyer can ask.

6. Team seats

A Team purchase is one purchase, made by one buyer, and it is refunded as one purchase. There is no per-seat refund, and there is no partial refund for seats you never invited anybody to.

Refunding a Team purchase inside the 14 days ends access for the buyer and for every seat on it, including seats already in use. Tell your people before you press it.

Removing a seat holder, or swapping one person for another, does not create a refund. It frees the seat.

7. The New Courses Pass

Everything published in the 12 months after you buy is already included in what you paid. The New Courses Pass is the optional extra that keeps newly published courses arriving after that, at $99 a year.

• The first charge on a Pass is covered by the 14-day guarantee, the same as anything else.
• The Pass renews automatically every year until you cancel it. Cancel any time from the billing portal on your account page.
• After the guarantee window, and on every renewal charge, we do not refund a year already started or any part of one, except where the law requires it or where we billed you wrongly.
• Cancelling the Pass never removes a course you already have. It only stops future courses being added.
• If we change the price, we will email the address on your account before it takes effect, and the new price applies from the next renewal.

8. If a recurring plan is offered

Tiers and courses are one-time purchases and this section does not apply to them. It applies to any recurring plan, and it is written now so the terms are in place before one is introduced.

• We tell you the price, the billing interval, and that it renews automatically before you buy it.
• It renews automatically at the then-current price, charged to the payment method on file, until you cancel.
• You can cancel at any time from your account page, online, with no phone call and no retention conversation. Cancelling stops the next charge and leaves the period you already paid for intact.
• The 14-day guarantee applies to the first charge on a new recurring plan.
• After the guarantee window, and on renewals, there is no partial or prorated refund of a period already started, except where the law requires it.
• Price changes are emailed to the address on your account before they take effect and apply from the following renewal.

9. Chargebacks

Please ask us before you ask your bank. A refund from us is faster than a chargeback and costs nobody anything. If you open a chargeback without contacting us first, we may suspend access while the card network decides, and we will send the network this policy and the record of your purchase.

We may decline to sell to an account that has charged back a purchase it kept using.

10. Consumers in the EU and the UK

If you are a consumer in the European Union or the United Kingdom, you normally have a statutory right to withdraw from a purchase of digital content within 14 days. That right can end early once you ask for access to begin immediately and acknowledge that you lose it when delivery starts, which is how a course platform works.

Whatever happens to that statutory right, our own 14-day guarantee still applies to you as a matter of policy, and nothing on this page takes away a consumer right you have under the mandatory law of the country you live in.

11. Changes and contact

We may revise this policy. The version and the Last updated date at the top change when we do, and the changelog at the bottom records what changed. A revision never shortens the guarantee on a purchase already made: the policy in force on the day you were charged is the one that applies to that purchase.

Refunds and anything else about this page: support@allianceoptimal.com. General and legal notices: hello@unstoppable.academy.

The governing law for this policy is the same as for the Terms of Service, where it is set out along with the note that it is still being confirmed.